RETURNS & REFUNDS
Return Policy - Bounkit accepts merchandise returns within 15 days of delivery (excluding Custom Orders and Flash Sale Items). Items must be shipped within those 7 days, Exchanges and store credits are accepted within 30 days of delivery.
Exchanges, store credits, and refunds will be processed after the returned items have been delivered to our office. Please allow 7-10 business days for your credit card statement to reflect the refund.
In our effort to produce sustainably made products and reduce waste, we invest a lot in our reusable packaging. All of our products are made with intention and ethically manufactured, including our pouches. The following policy ensures we can maintain these high standards.
Each item must be returned in the same condition you received it, without wear or damage, along with the return receipt & in its original packaging, and must include everything that came inside the box, such as the jewelry Box, pouch, etc.
Shipping fees are not refundable for orders outside of the US.
Return Shipping Instructions
All items must be properly packaged with padding and in a box to ensure against damage in transit. The package must be insured and postmarked within seven (7) days of receipt of package. A copy of the original Sales receipt should be included with the package. Bounkit is not responsible for any shipments that are damaged or lost in transit.
Please note that the below conditions apply.
- Please allow 3-5 business days for your return or exchange to be processed. This policy excludes all sale merchandise. Sale merchandise is final sale and is not eligible for refund, exchange, or merchandise credit. We are unable to make exceptions for choosing metal finish different from the original, stones colors or proportions or choosing ring size other than 7 and 8.
- All returns must have the original tags attached and be unworn, with no sign of damage. We reserve the right to return any worn or damaged jewelry to the sender.
- Refunds will be issued to the original form of payment.
Thank you for shopping with us!