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Free Shipping US Only Handmade in NYC Lifetime Guarantee Buy Now, Pay Later with Klarna

FAQ

ORDER HELP

Can I Change Or Cancel My Order?

If your item is not in production yet then yes you can change or cancel your order.

By signing in to My Account you can:

1- Cancel your order

2- Change your delivery address

3- Change your shipping method

4- Update gift bag and gift card options

How quickly can I get my order?

All BOUNKIT jewelry is made to order. Most orders are shipped within 3-5 business days after placing, however during holidays and sales please allow additional time to ship due to high demand. Then it takes about 1-3 additional days by UPS to reach you, depending on the shipping option you select.

Can I Order Gift Cards?

To purchase a gift card for use online visit our GIFT CARD PAGE.

Gift cards are available to buy in the value of between $25 and $1000. They can be purchased in USD and are valid for 1 year from the date of purchase.

To redeem a gift card online, simply enter the gift card code in the GIFT / OFFER CODE box on your Shopping Cart page and click UPDATE.

Please note that e-cards will be processed and emailed during working hours (Monday - Friday, 9am - 5.30pm GMT).

Can I Have My Order Gift Wrapped?

We offer our beautiful signature gift packaging free of charge - Your gift order will be packed in our signature box in a Bounkit Box tied with ribbon.

If you would like to include a gift message in your parcel please fill out the GIFT MESSAGE section during the checkout process. Your message will be printed on branded Bounkit stationery exactly as you have entered it on the website and we will include a gift receipt rather than an invoice. 

How Do I Use A Promotion Or Offer Code?

To redeem a Promotion or Offer Code, add the code to the GIFT / OFFER CODE

box on your Checkout page and click UPDATE. 

The following conditions apply:

• Only one code can be used per transaction.

• Codes can only be applied to full price pieces (they are not available on sale pieces).

• Codes are non-transferrable and no cash alternative is available.

• Orders must be made prior to 23:59 GMT on the closing date, if specified.

• All offers are subject to stock availability.

• Offers are subject to change at any time.

• All other Bounkit Terms and Conditions apply.

• Offer codes cannot be used in conjunction with gift vouchers.

BOUNKIT Rewards

How does loyalty work?

When shopping on our site be sure to checkout with the email you use for your Bounkit rewards account. Once you have made your purchase you will get a notification of your new points on your Bounkit account. 

I've received my reward code but the currency I'm ordering in is different from that of the code itself. Is there a way to get around this?

If you’re having trouble redeeming your reward code because you are shopping from a country outside the US, please Contact us

How do I see my points balance?

To check your balance log in to your account in Rewards widget in your left side of your screen.

Learn more

What Ring Size Do I Need?

Generally, our rings are stocked in size 5 through to 9. 

Learn more

What Do I Do If I Forget My Password?

If you have forgotten your password, Click here

to reset it or follow the FORGOTTEN PASSWORD link on the My Account page. Follow the steps and click RESET PASSWORD. We will send a link to the email address you have provided, which will enable you to reset your password.

What Payment Methods Can I Use?

At the checkout, you can proceed as a guest or create an online account with us once you have placed your order. By creating an online account, you can enjoy a quicker checkout process in the future and save your delivery and payment details. If you are an existing customer, you will be able to log in to your account.

METHODS OF PAYMENT

We accept Visa, Master Card, Amercan Express, Apple Pay, Google Pay.

Payment will be taken from your credit or debit card as soon as you have placed your order. We have implemented internet security technology to ensure safe shopping, This means that all of the data you send to us, over the internet, is encrypted and protected.

We also take fraud very seriously, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

We accept Paypal , Venmo, as a method of payment. If you select this option in the checkout, you will be redirected to your chosen payment methods payment page where you can either create an account or login to an existing account and arrange payment of your order. Once this is completed you will be redirected back to bounkit.com

Bounkit online gift vouchers are also accepted as a method of payment.

We also partner with Klarna and offer 'pay in four ' as a method of payment.  This option is available to customers in the UK, US, Austria, Finland and Germany. A minimum spend of $100/$155/$130 is required to avail this service.

CURRENCIES

We show prices and accept payment in the following currencies: British Pounds, US Dollars, Canadian Dollars, Australian Dollars, Euros, Hong Kong Dollars, Singapore Dollars and Chinese Yuan.

You are free to pay in the currency of your choice and you can change your payment currency in the website footer. If you change your currency, prices will be converted at the daily exchange rates published by the ECB (view rates).

SECURITY

We have implemented internet security technology to ensure that it is safe for you to shop with us. We use Internet standard encryption technology to scramble your Personal Data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. Additionally, we do not hold any of your credit card details anywhere on our website. They are simply passed securely to our payments processor for authorisation by your bank. If you choose to store your card details for future payments, these are held by our payments processor, not us. 

If you are experiencing difficulties with your payment or order please contact our Customer Care team on 212-224-1877

About Klarna

Part 1: How it works 

Shop now. Pay later with Klarna. 

We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout. 

Here’s how it works: 

Step 1 Add products to your cart and select “Klarna” when you check out 

Step 2 Enter a few personal details and you’ll know instantly if you’re approved 

Step 3 Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app. 

Part 2: Payments information 

Pay in 4 interest-free instalments 

Spread the cost of your purchase into 4 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. No interest or fees. Select the Klarna option and enter your debit or credit card information. To check your eligibility, Klarna will perform a soft search with a credit reference agency. This will not affect your credit score. 

No interest. No fees. No impact to your credit score. 

- A new way to pay that's an alternative to a credit card. 

- 4 instalments gives you flexibility to shop without interest or hidden fees. 

- Not making your payment on time could affect your ability to use Klarna in the future. 

- Debt collection agencies are used as a last resort. 

You must be 18+ to be eligible for this credit offer. 

Part 3: About Klarna 

Pay online or in the app 

Review your latest purchases and make payments in the Klarna app or online.

 ● Download the Klarna app: https://www.klarna.com/app 

● Log in online: https://app.klarna.com/login

● Chat with customer service: https://www.klarna.com/uk/customer-service/ 

Safe and secure 

With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorized purchases. 

Frequently asked questions 

Visit our FAQ (https://www.klarna.com/uk/customer-service/) page to find out more about using Klarna. 

About Klarna 

At Klarna, we have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to send money. That’s why our smooth checkout options give you more time and control so you can focus on the things you love.

● More than 90 million shoppers are using Klarna. 

● 200,000 retailers are working with us worldwide. 

● We’re one Europe’s largest banks and we’ve been powering online checkouts for over 15 years. 

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time. 

Bounkit is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent US residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 4 instalments are not regulated by the FCA.

PRODUCTS & CUSTOMIZATION

Jewelry Care

 To keep your jewelry’s brilliance, learn what to avoid and how to care for your precious metals and natural gemstones with the care instructions below:

 

Caring For and Wearing Your Jewelry

 

To help protect the durability and high-quality of your jewelry, remove your jewelry when you shower, bathe or engage in heavy exercise, particularly when swimming in the sea or a chlorinated swimming pool.

All of our gemstones are natural and therefore can be vulnerable to absorbing dirt and to chipping. Settings may also become loose over-time.

Avoid spraying perfume, applying creams or any other liquids directly onto your jewellery.

Keep your jewellery away from extreme temperatures, humidity or sunlight.

Avoid wearing your jewelry when using bleach, cleaning products and other chemicals.

How to Store Your Jewelry

 

We highly recommend that you store your jewelry in the original Bounkit packaging provided or another suitably lined box or soft pouch and place a small packet of desiccant crystals in the packaging if you live in a humid climate.

Ideally store your pieces of jewelry separately, so that they don't rub together or become tangled.

Do not use tissue paper or paper towels to clean metal as they can cause scratching.

 

Cleaning Precious Metals

 

To keep your jewelry looking radiant and to remove the build-up of dirt and premature tarnish we recommend using a polishing cloth. Rub the piece in one direction rather than circular motions.

A Silver cleaner can be used to clean Sterling Silver pieces but not 18ct Rose or Yellow Gold Vermeil.

Do not use tissue paper or paper towels to clean metal as they can cause scratching.

How to Prevent Tarnishing

 

All our Sterling Silver products are protected with an anti-tarnish solution to help prevent tarnish but this may eventually wear with time.

Silver tarnishes rapidly when exposed to certain substances in our everyday lives so we recommend caring for, wearing and storing your jewelry as mentioned above.

 

How can I check status or track my order?

Customers will receive an email notification each time Bounkit change the order status until it's shipped. 'Pending' status means your order is currently in production. If you don't receive any notifications, please check your "Spam" folder.

Which earring back is perfect for me?

 Having trouble deciding on which backing to choose? Each backing has its own special attributes. As you may not know, Bounkit offers 3 different backings. If you don't know the difference between them, don't worry! We are here to help you choose the best backing for you and your new gorgeous Bounkit earrings.  Learn more

DELIVERIES & RETURNS

Shipping & Processing Guidelines

We promise to deliver an exquisite handcrafted semi precious jewelry piece made with uncompromising quality. Every product is designed and created as an heirloom to be held for generations. Every piece is custom produced on receipt of your order. All our production, involving meticulous handmade techniques is done in our factory in New York City. All designs are handcrafted from scratch with a keen eye to details, this adds to our delivery ETA. But, we make sure that this wait is worth the while, and the jewelry you receive is something you’ll cherish forever. 

 

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note this is made to order.

For urgent orders, please contact us at customerservice@bounkit.com

Bounkit collaborates with three carriers DHL , USPS and UPS for shipping orders to customers.

Domestic Shipping 

All US orders received free UPS ground shipping. We offer the below expedited shipping options at checkout for an additional fee. Expedited shipping time frames begin once your order has been dispatched from our New York facility, not from the day your order was placed.

Intel. Delivery - Do you ship internationally?

Bounkit ships to most international destinations via Fedex International. Please note that we cannot be responsible for additional costs, such as customs, duties, VAT, taxes, etc. You may need to contact your local customs office for more information before ordering.

Delivery - How Do I Track My Order?

You can track your order by logging into My Account or referring to your order dispatch email. Tracking details are available from the moment your order is dispatched from us to its final destination.

Returns - What Is The Policy?

We hope that you will be delighted with your order.

If for any reason you are not completely satisfied, we will gladly accept our products back for an exchange, store credit or full refund within 15 days after the delivery date. For more information and exceptions, please visit Return Policy section.

Customized pieces & Discounted items are non-returnable/ non-refundable.

Returns - How Do I Return My Item?

Returning an item couldn't be easier. Try your purchases in the comfort of your own home and if you need to send them back we will be happy to offer you an exchange or refund within 15 days of receipt. This excludes items purchased in the sale or with a promotion code. All returns must be accompanied by a copy of your proof of purchase.

Please make sure your items are returned in a new and unused condition and in their original packaging in order for us to process an exchange or refund. Customized items are non-returnable/ non-refundable.

Processing your Refund

Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods, minus the delivery charges (exceptions may apply). We will process your refund within 5 days of receipt. Your credit card company may take 4-7 working days to credit your account.

Returns - Can I Return My Customized Item?

Customized items cannot be returned or exchanged, unless the product is faulty. 

WARRANTY & REPAIRS

What Is Your Warranty + Lifetime Repairs Service?

All jewelry should be professionally cleaned and inspected once a year. If there is a problem with your Bounkit jewelry piece, please contact us for repair to prevent more extensive damage or loss.

 Luckily every handcrafted Bounkit piece comes with a lifetime Warranty. Whether the loose stones need to be tightened, earring’s closure loose or tight, and cleaning your jewelry, we will repair it free of charge. 

However, if your beads need restringing or any stones have to be changed, the Customer Care Team will be in touch to let you know the cost before we replace those items. 

If you have an original Bounkit printed receipt or partner receipt or any other form of proof of purchase.

 

Please email us with the following information if you have a repair request: 

Proof of purchase (required) .  

Fill out this Form.

Image(s) of damaged item(s)

A description of your request 

Please note: 

We are unable to process requests for jewelry purchased at a discount.

If the damage was caused due to neglecting our jewelry care instructions, we will be unable to process your request.

 If you can’t find any proof of purchase don't worry we can still help. 

Before sending the jewelry please send us an image of the piece(s) to customerservice@bounkit.com    


What Do I Do If My Jewelry Is Lost Or Stolen?

Unfortunately, our Lifetime Warranty does not cover the loss or theft of any pieces. We would advise you to contact your home, contents or travel insurance company to make a claim with them directly. We are happy to provide any proof of purchase information that you may need, to request this information please contact our Customer Care Team, or login to your online account to view your order history.

I Have Lost One Earring Can You Help?

We understand how upsetting it can be to lose an earring and be left with just half of a pair. To see if we can help please contact our Customer Care team by clicking the chat widget on the bottom right hand side of this page or email us  

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