We believe jewelry should be made to last forever, and that you should be able to wear your favorite pieces everyday without worrying about them getting damaged. That’s why we choose materials like 14K Gold Filled and Sterling Silver that are tarnish resistant and won’t lose their color. We back this up with a Lifetime Warranty that covers a loose stones need to be tightened, earring’s closure loose or tight, and cleaning your jewelry, If something happens, all you need to do is contact us, and ship your jewelry to our studio. In most cases we’ll fix or replace it for free. So go live your best life, and wear your jewelry the whole time!
However, if your beads need restringing or any stones need to be replaced, the Customer Care Team will be in touch to let you know the cost before we replace those items.
Lifetime Warranty does not cover the loss or theft of any pieces. We would advise you to contact your home, contents or travel insurance company to make a claim with them directly. We are happy to provide any proof of purchase information that you may need, to request this information please contact our Customer Care Team, or login to your online account to view your order history.
Please email us with the following information if you have a repair request:
- Proof of purchase (required) .
- Fill out this Form.
- Image(s) of damaged item(s)
- A description of your request
If you can’t find any proof of purchase don't worry we can still help.
Before sending the jewelry please send us an image of the piece(s) to firstname.lastname@example.org