CAN I EXCHANGE OR RETURN MY ITEM?
We want you to love what you ordered, but if something isn't right, let us know.
You can return any unworn products purchased online within 14 days from your order date. We will be happy to offer you an exchange or refund within 7 days of receipt. This excludes items purchased in the sale, with a promotion code or custom made. All returns must be accompanied by a copy of your proof of purchase. Please click here to go to My account to request a return.
Product returned between 15 and 30 days of receipt date will receive store credit. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.
Please make sure your items are returned in a new and unused condition and in their original packaging in order for us to process an exchange or refund. Return shipping charges are the responsibility of the customer.
Processing your Refund
Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods, minus the delivery charges. We will process your refund within 3 days of receipt. Your credit card company may take 4-7 working days to credit your account.
Return shipping Instructions
All items must be properly packaged with padding and in a box to ensure against damage in transit. The package must be insured and postmarked within seven (7) days of receipt of package. A copy of the original Sales receipt should be included with the package. Bounkit is not responsible for any shipments that are damaged or lost in transit.
Choosing a metal plating option different from the original design portrayed in the first preview thumbnail is considered a custom change, and the item will be considered final sale.
Choosing rings sizes only size 7 and 8 are eligible for full refund, all other sizes are eligible for store credit.