CAN I EXCHANGE OR RETURN MY ITEM?
We want you to love what you ordered, but if something isn't right, let us know.
Please know that we don't stock any items, we only keep one sample of each style for a limited time. Therefore each time we receive a web order, we start hand crafting it specifically for you. That 's why it takes 3 to 5 Business Days. Sometimes it takes longer during the holidays.
Please know that paying for a Second Day Shipping, Doesn't mean We Will Ship Your Order Two Days After receiving it. We do our best to make it as fast as we can.
If you paid a regular price we will be happy to offer you a refund or Store Credit within 7 days of receipt. This excludes items purchased in the sale, with a promotion code, Discounted Prices or Custom Made.
1-Choosing a metal plating option different from the original design.
2-Choosing rings sizes other than 7 and 8.
3- Changing the stones colors or proportions
If your order qualifies for a return Please click here to go to My account .
Processing your Refund
Upon receipt of qualified items , the credit or debit card originally used for the purchase will be credited with the cost of the goods, minus the delivery charges. We will process your refund within 3 days of receipt. Your credit card company may take 4-7 working days to credit your account.
Return shipping Instructions
All items must be properly packaged with padding and in a box to ensure against damage in transit. The package must be insured and postmarked within seven (7) days of receipt of package. A copy of the original Sales receipt should be included with the package. Bounkit is not responsible for any shipments that are damaged or lost in transit.