- Return Policy
We hope your Bounkit purchase has exceeded your expectations -- our company is committed to your complete satisfaction! If for any reason you are not completely satisfied, we will gladly accept our products back for exchange, refund or store credit within 14 days after the delivery date. If returned between 15 and 30 days, an exchange or merchandise credit will be provided.
Bounkit sells only brand new and unworn jewelry that is made to order. Therefore, we accept for returns only unworn items in the same condition as they were shipped. Once the white tag is removed we cannot accept the return. Returned merchandise should include the original packaging, sales receipt and applicable tags or labels. We cannot refund shipping charges, taxes, custom fees.
Special personalized orders are considered final sale and are not eligible for return. Choosing metal plating option different from the original design portrayed in the first preview thumbnail is considered a custom change, and the item will be considered final sale. Closure options are not considered a customization.
All merchandise must be sent to us fully insured against shipping loss or damage. For your security, all returns are opened in the presence of two receivers who can verify the contents upon their arrival.
Refunds for orders paid by PayPal or credit card can only be refunded to original PayPal or credit card account. All returns are processed and paid within 7 business days.
All sales are final on discounted or marked down merchandise. Items on sale are NOT eligible for return or exchange. If temporary sale or promo code is applied item is only eligible for store credit or exchange, this includes subscription discounts applied to regular marked items.
Labor Day fundraising for SAVE THE CHILDREN (Hurricane Harvey Relief Fund):
15% of all orders placed during the Fundraising period (09.01.2017 - 09.05.2017) will be donated to SAVE THE CHILDREN Hurricane Harvey Relief Fund and will not be refundable.
Fundraising results will be shared with every client who places an order. Documentation will be available upon request to any client interested.